Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day. we deliver to hundreds of customers across the US, ensuring that we provide the highest levels of responsiveness to you at all times.

★When will my order ship?
Our products usually - key word usually - ship within 1-2 working days (working days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

★How long will my order deliver?
The time frame for order delivery is divided into two parts:
1.Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 1-2 BUSINESS days after the order is placed.
2.Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. American delivery usually takes about 5-7 days (3-5 days through expedited Shipping) to arrive at their destination but may take longer in busy times, such as Christmas time. Thanksgiving Day. Black Friday. Cyber Monday etc.

Please note:
1 We currently do not have international delivery service
2 SANTONG is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, air and ground transportation strikes or delays.
★How are shipping rates calculated?
1.Standard Shipping(5-7 working days): $0
2.Expedited Shipping(3-5 working days): $9.99

In usual, all international orders are subject to customs and duty fees as defined by the country of import Customs and duty fees are included in your order and/or shipping total. We are not responsible for fees associated with import. All fees must be paid by the parcel recipient. But you can understand that the tariff has been included in the price of the product. Therefore, customers do not need to pay additional tariffs.

*Do you combine orders?
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

★Can I have my order delivered to a PO Box address?
Yes! We do deliver to PO boxes for Standard Shipping Orders, but we are unable to ship Expedited orders to PO boxes!

*Package tracking hasn't updated.
We are super excited for you to receive your order, but please be patient! however your package may be missing a scan.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. We recommend you physically visit the post office to locate your package as your courier's online tracking may not recognize your tracking number.
If 21 full working days pass and you do not receive your order, please contact our Customer Care team with your order number! Please note, we are unable to assist you further with your order until after the 21st working day.

★Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on your local post website.
though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

★Will my package be charged customs?
All international orders are subject to customs duties and tariffs stipulated by the importing country. But this part has been borne by our businessmen. In other words, you can understand that the tariff has been included in the price of the product. Therefore, customers do not need to pay additional tariffs.

Affected by Covid-19, there will be some delay on the delivery.